Refund policy

Visrika Return and Refund Policy

Last updated: 20 October 2026

At Visrika, we want you to receive jewellery that matches your order and arrives in good condition. As our jewellery is carefully curated, we accept return or refund requests for damaged, defective, broken, incorrect, or missing items, subject to verification and applicable consumer protection laws.

1. Eligible Claims

You may contact us if:

Your jewellery arrives damaged, broken, or defective.
You receive an item different from the one you ordered.
An item is missing from your order.

Change-of-mind returns, exchanges for personal preference, or requests based solely on a difference in appearance or expectations are not routinely accepted, except where required by applicable law.

2. Mandatory Evidence for Claims

For any damage, defect, incorrect-item, or missing-item claim, customers must provide the following evidence to help us verify the issue:

Clear photographs of the item received, the outer packaging, the shipping label, and any visible damage.
An unedited, continuous unboxing video showing the original package, the package being opened, and the contents as received.

The unboxing video must be original and unedited, without cuts, transitions, or alterations. Please retain the original packaging until your claim has been reviewed.

Customers should report an issue within 48 hours of delivery and provide the evidence above when contacting us. This reporting period helps us investigate delivery-related issues promptly. If you discover an issue after this period, please contact us as soon as possible.

Claims may be delayed while we request or review evidence. If an unboxing video is unavailable, we may assess the other evidence provided on a case-by-case basis, subject to applicable consumer protection laws. Nothing in this policy limits any rights that cannot legally be excluded.

3. How to Raise a Claim

Email hellomivia@gmail.com with the following details:

Your Shopify order number.
A brief description of the issue.
Clear photographs of the item and packaging.
The unedited unboxing video.
Any other information reasonably required to verify the claim.

Please keep the jewellery, packaging, tags, and any included accessories until we confirm the next steps.

4. Review and Resolution

Once we receive your claim and supporting evidence, Visrika will review the information and may contact you for clarification.

Depending on the circumstances and applicable law, an approved claim may be resolved through:

Replacement of the affected item, subject to availability.
A refund to the original payment method.
Another appropriate resolution agreed upon with the customer.

If a return is required for an eligible, verified claim, Visrika will provide return instructions and cover or reimburse reasonable return-shipping costs as applicable.

5. Refund Processing

Approved refunds will generally be initiated to the original payment method. The time taken for the amount to appear in your account depends on your bank, payment provider, or payment method.

We will communicate the applicable next steps once your claim has been reviewed.

6. Order Cancellation

If you wish to cancel an order, please contact us promptly at hellomivia@gmail.com with your order number.

Cancellation may be possible before the order is fulfilled or dispatched. Once an order has been fulfilled or shipped, cancellation may no longer be possible; eligible requests will be handled in accordance with applicable law.

7. Care and Use

Claims relating to damage caused by misuse, accidental damage after delivery, improper storage, unauthorised alteration, or ordinary wear and tear may not qualify for a remedy under this policy, except where applicable law provides otherwise.